General Information

Your products should be cool to the touch when you open your package. If you have any questions or concerns or your products to not meet this requirement please let us know. Packages may contain cold packs; this is common in our shipping process. 

Orders outside Ontario and Quebec are subject to minimum cart restrictions. We apologize but orders under $100 cannot be shipped outside Ontario or Quebec. 

At this time we currently do not ship internationally or to the US. 

Free Shipping Restrictions

Free shipping is available by promotion code only, please visit the Sales & Coupons section of our website for details. During the time of promotion residents of Ontario and Quebec are eligible for free shipping. 

We apologize but orders outside Ontario or Quebec will be subject to a $10 shipping charge at time of order. 

All orders are subject to minimum cart restrictions of three pieces of cheese.  

Can I order your products online?

Yes. 

Will my order still be fresh when it arrives?

Absolutely! All perishable items are packaged and shipped with cold packs to ensure they are fresh product upon delivery.

What are your shipping policies?

Orders typically take 1-2 business for processing and are then shipped via UPS Two-Day Delivery. Orders placed on Thursdays, Fridays, Saturdays, and Sundays will be shipped on Mondays to avoid sitting over the weekend. If shipping our products as a gift, you must notify the recipient to ensure that someone will be available to receive the package. We will not be responsible for packages delivered and left unattended.

How do I get a receipt?

Your receipt will be emailed to you after an order has been placed. Shipments include packing slips, but printed receipts are not provided. If you would like another copy please contact us at 1-519-500-9277 or info@GreatLakesDairy.ca.